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Terms of Service

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Terms of Service

1. Overview

These Terms govern the use of the Helen AI platform (“Service”) provided by Victory Vector (“we”, “us”, “our”).

By using the Service, the client (“Customer”) agrees to these Terms.

2. Nature of the Service

Helen is an AI-supported interview system designed to conduct structured interviews based strictly on predefined, human-created questions.

  • The Service is a tool for conducting interviews

  • The Service does not evaluate, rank, or make hiring decisions

  • The Service operates within the structure defined by the Customer

3. Roles & Responsibilities

Victory Vector (Processor)

  • Processes candidate data on behalf of the Customer

  • Provides infrastructure for conducting interviews

  • Ensures platform functionality and security

Customer (Controller)

The Customer is solely responsible for:

  • All hiring decisions

  • The content and legality of interview questions

  • Compliance with applicable employment and data protection laws

  • Informing candidates and obtaining required consents

  • How interview results and assessments are used

4. AI Limitations & Disclaimer

Helen operates as a structured interview tool and does not provide recommendations or decisions.

Victory Vector does not guarantee:

  • Hiring outcomes

  • Candidate suitability

  • Accuracy or completeness of responses

All outputs must be reviewed by the Customer.

5. Assessments & Automated Scoring

The Service may include optional assessments such as cognitive (IQ) and personality tests.

  • Assessments are structured tools designed to support the interview process

  • Responses may be processed using predefined scoring logic or standardized evaluation methods

  • Results are provided as informational outputs only

Helen does not make decisions, recommendations, or final evaluations based on these assessments.

Assessment results are not used for automated decision-making and must not be used as the sole basis for hiring decisions.

Customer Responsibilities for Assessments

The Customer is solely responsible for:

  • Interpreting and using assessment results

  • Ensuring lawful and appropriate use of such assessments

  • Avoiding reliance on automated outputs as the sole basis for decisions

6. Data Processing & Privacy

Victory Vector processes personal data strictly for the purpose of delivering the Service.

  • Data is processed on behalf of the Customer

  • Data is not sold or used for marketing purposes

  • Data handling is described in our Privacy Notice and Data Processing documentation

7. Data Responsibility

The Customer is responsible for:

  • Establishing a lawful basis for processing candidate data

  • Providing appropriate notices and obtaining consent

  • Managing data retention and deletion

  • Ensuring compliance with GDPR and applicable laws

8. Acceptable Use

The Customer agrees not to use the Service:

  • For unlawful or discriminatory hiring practices

  • To collect unnecessary or excessive data

  • In violation of applicable laws or regulations

9. Third-Party Services

The Service may rely on third-party providers (e.g., cloud infrastructure, AI processing).

These providers process data only as necessary to deliver the Service and are selected based on security and compliance standards.

10. Limitation of Liability

To the maximum extent permitted by law:

  • Victory Vector is not liable for hiring decisions made by the Customer

  • Victory Vector is not responsible for how results or assessments are interpreted or used

  • Liability is limited to the fees paid for the Service

11. Availability & Changes

We may update or improve the Service over time.

We aim to maintain a reliable platform but do not guarantee uninterrupted availability.

12. Termination

The Customer may stop using the Service at any time.

We reserve the right to suspend or terminate access in case of misuse or violation of these Terms.

13. Governing Law

These Terms are governed by applicable laws in the relevant jurisdiction of operation.

14. Contact

For any questions regarding these Terms, please contact:

info@victory-vector.com